Help & FAQs

Orders placed before 9 AM Eastern on a business day ship that day, including personalized orders. Orders placed at or after 9 AM Eastern ship at 9 AM on the next business day. Weekend orders ship on the next business day. For custom orders, a requested design preview or an artwork question may affect this timing. See our Shipping Policy for more details.

We use USPS. U.S. orders usually arrive within 3-4 business days after shipment. These times are estimates, not guaranteed arrival dates.

Yes. Standard shipping is free for U.S. orders.

We email tracking information when your order ships.

International shipping is available only to eligible destinations shown at checkout. Checkout shows the available shipping options and rates. Import, customs or duty fees imposed by your local government are your responsibility.

Check your order confirmation. Include that number when you contact us about an order.

Email us as quickly as possible with your order number and the change you need. We ship quickly, so contact us right away. We will check where your order stands and discuss what is still possible.

Email us with your order number and what you need. We can work with you to discuss the available options, but a shipped order may not be possible to change or cancel.

Yes. We use generic, discreet packaging. The outside does not reveal what is inside, and the sender is listed as BHG.

No. We do not include prices inside the package.

Yes, on request. Email us promptly with your order number and the message you would like included. We ship quickly, so get in touch as soon as you place the order.

Email info@buyherbgrinders.com with your order number and a description of the problem. Include the tracking information if you have it so we can look into your order.

Open our custom herb grinder, choose the color option, upload your design, then add the selected grinder to your cart.

The custom grinder's upload field accepts one JPG or PNG file, up to 10 MB.

Grinders are the only products we currently offer with your own custom design. Start with our custom herb grinder to see the available options.

Yes, if you request one. Email us promptly with your order number to ask for a preview before shipping. Otherwise, we use the image you upload as-is.

If we have a concern about your image, such as how it fits the circular design area, we will contact you before shipping your order.

Yes. You can order a single custom grinder for yourself or as a gift. You do not need to place a large order to use your own design.

Yes. For a change-of-mind return, standard and personalized items can be sent back within 30 days of delivery when they are unused, undamaged and in their original packaging. See our Refund Policy for return instructions. If an item arrived with a problem, email us for help.

Please send it back within 30 days of delivery. Our Refund Policy has the return instructions and address.

For change-of-mind returns, customers pay return postage. If your item arrives damaged or defective, or we sent the wrong item, we cover any return shipping needed to resolve the problem. Contact us before sending back an item with a problem.

No. We do not charge restocking fees.

Email us within 5 days of delivery if an item is defective, damaged or incorrect. Include your order number, a description of the problem and photos of the item or packaging. Contact us before sending the item back.

Usually, returning the original item and placing a new order is faster than arranging an exchange. Email us to discuss your order and the available options. The usual return conditions still apply.

We issue your refund the day after we receive your return. Your bank or payment provider determines when the credit appears in your account.

Browse our herb grinders for dry herbs and spices, then check the dimensions and available options on each product page. Use the listing for the specific item you're considering when comparing sizes and features.

Explore our Pipes collection and smoking accessories. Visit Herb Grinder Guides for our latest product articles and buying guidance.

Send the product link and the color or option you're considering, along with your question. Those details help us identify the right item.

Use our contact page, email info@buyherbgrinders.com, or call 610-227-0333. Include your order number for help with an existing purchase.

We answer emails within 24 hours, often within 3-4 hours. For an order change or gift-note request, contact us right away because we ship quickly.

Buy Herb Grinders is an online business operated by Expression Tees, Inc., based in Phoenixville, Pennsylvania.